Refund Policy
Last updated: June 3, 2026
This Refund Policy explains when fees paid to AlgoFlow may or may not be refunded. It forms part of, and should be read together with, our Terms & Conditions.
1. Overview
AlgoFlow provides a digital software service that is delivered and made available to you immediately. Because access is granted and the trading engine can begin operating as soon as your plan is active, fees are generally non-refundable except where stated below or where a refund is required by applicable law.
2. Subscription fees
Subscription fees pay for access to the software for the chosen period, not for any particular trading outcome. Once a subscription period has started and the bot has been activated, fees for that period are non-refundable, and we do not provide partial or pro-rata refunds for the unused portion of a period. You may cancel at any time to prevent future charges.
3. Profit-sharing fees
On profit-sharing plans, the monthly platform fee and any profit-share amounts are earned as the Service runs and are non-refundable once applied.
4. Trading losses are not refundable
Fees are not refundable on the basis of trading losses or performance. AlgoFlow does not guarantee profits, and any return targets are objectives, not guarantees. Trading involves risk, and losses are not grounds for a refund of subscription or platform fees.
5. Crypto & on-chain payments
Cryptocurrency transactions are irreversible. We cannot recover funds sent to an incorrect address or network. Where we agree to issue a refund for a crypto payment, it may be provided as account credit or sent to the originating wallet where technically feasible; you are responsible for network fees.
6. Card payments & chargebacks
If you paid by card and believe a charge is incorrect, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.
7. Requesting a refund
If you believe your situation qualifies for a refund — for example a duplicate charge, a billing error, or a case required by law — contact us at support@algoflow.trade within 14 days of the charge with your account email and payment details. We review each request in good faith.
8. Your statutory rights
Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.
9. Changes & contact
We may update this Policy from time to time; the “Last updated” date will reflect any changes. For any questions, contact support@algoflow.trade.